Dnipro-M | Warranty

No Repairs — We Replace with New

Warranty FAQ

We provide:

3-Year Warranty for electric and cordless power tools
1-Year Warranty for batteries and chargers

The warranty period begins from the date of purchase.

No.

You do not need:

A receipt
The original box
A paper warranty card

Your warranty is verified by your phone number.

We do not repair tools.

If your claim is approved under warranty, you will receive a brand-new replacement tool.

It’s faster, more reliable, and more convenient for you.

The process is simple:

Submit a warranty request through our website.
Receive return instructions from our manager via email.
Ship the defective tool to the address provided.
After verification, we ship you a replacement tool.

Shipping details are provided in the instructions you receive after submitting your claim.

Our manager will clarify the specifics for your case.

The warranty covers:

Manufacturing defects
Electrical or mechanical failures under normal use
Internal component malfunctions

What is not covered under warranty?

The warranty does not cover:

Damage caused by misuse or improper operation
Drops, impacts, or accidental damage
Unauthorized modifications
Normal wear and tear

The timeline depends on shipping and inspection time.

We work to process and ship replacements as quickly as possible.

The warranty is linked to the phone number used at the time of purchase.

For specific situations, please contact customer support.

Please check your Spam or Junk folder first.

If you still don’t see it, contact our support team and we will resend it promptly.

Step 1: Submit Your Request

Fill out the form with your tool's details and a description of the issue. Our team will quickly verify your warranty coverage.

Step 2: Get Your Instructions

Once verified, we will email you clear, step-by-step instructions on how to exchange your tool for a brand-new one, according to our warranty terms.

Step 3: Hassle-Free Exchange

We replace your tool with a new one. No unnecessary paperwork, no red tape—just a fast and simple exchange.

Warranty Claim Form

Is your tool malfunctioning? Please fill out the form below with your contact information, tool details, and a description of the issue.

By submitting this form, you agree to our Privacy Policy and the processing of your personal data.

Helpful Resources

At Dnipro-M, we stand behind every tool we make.

Our warranty is simple, transparent, and built around one principle:

We don’t repair — we replace.

If your tool fails under normal use during the warranty period, we’ll send you a brand-new replacement.

No stress. No paperwork. No delays.

Warranty Coverage

3-Year Limited Warranty

Applies to all electric and cordless power tools.
1-Year Limited Warranty

Applies to batteries and chargers.

Warranty coverage starts from the date of purchase.

No Receipts. No Boxes. No Hassle.

Your warranty is registered and verified by your phone number.

You do not need:

Original receipt
Product packaging
Paper warranty card

We keep it simple and digital.

How the Replacement Process Works

Submit a warranty request through our website.
Our manager will email you detailed return instructions.
Ship the defective tool to the address provided.
After verification, we ship you a brand-new replacement tool.

Fast. Clear. Straightforward.

What Is Covered

The warranty covers:

Manufacturing defects
Electrical or mechanical failures under normal use
Internal component malfunction

What Is Not Covered

The warranty does not cover:

Damage caused by misuse, abuse, or improper operation
Unauthorized modifications
Normal wear and tear
Accidental damage

Our Promise

We build tools for professionals and serious users.

If something goes wrong — we fix it the right way.

And for us, the right way means replacing your tool, not repairing it.

That’s the Dnipro-M standard.

LIMITED WARRANTY POLICY

Dnipro-M USA

This Limited Warranty applies to products purchased in the United States from Dnipro-M or its authorized sellers.

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

1. Limited Warranty Coverage

Dnipro-M warrants to the original retail purchaser that its products are free from defects in materials and workmanship under normal use and conditions for the following periods:

Three (3) Years Limited Warranty — Electric and Cordless Power Tools
One (1) Year Limited Warranty — Batteries and Chargers

The warranty period begins on the original date of purchase.

This is a Limited Warranty, not a Full Warranty.

2. Exclusive Remedy – Replacement

If a product is determined by Dnipro-M to be defective in material or workmanship during the applicable warranty period, Dnipro-M will, at its sole discretion:

Replace the defective product with a new product of equal or greater value.

Dnipro-M does not perform repairs under this Limited Warranty.

Replacement is the sole and exclusive remedy available under this warranty.

3. Warranty Verification

Warranty eligibility is verified through the phone number provided at the time of purchase.

Customers are not required to:

Register the product
Retain original packaging
Provide a paper warranty certificate

Proof of purchase may be requested if required to confirm eligibility.

Dnipro-M reserves the right to deny warranty claims that do not meet the terms outlined in this policy.

4. How to Obtain Warranty Service

To obtain warranty service, the customer must:

Submit a warranty claim through the official Dnipro-M website.
Follow the instructions provided by Dnipro-M Customer Support via email.
Ship the product to the address specified in the instructions.

After inspection and confirmation of warranty eligibility, a replacement product will be shipped.

Failure to follow the warranty claim procedure may result in denial of service.

5. What This Limited Warranty Covers

This Limited Warranty covers:

Defects in materials
Defects in workmanship
Electrical malfunction under normal use
Mechanical malfunction under normal operating conditions

6. What This Limited Warranty Does Not Cover

This Limited Warranty does not cover:

Damage caused by misuse, abuse, negligence, or improper maintenance
Accidental damage, including drops or impacts
Unauthorized modifications or repairs
Use inconsistent with the product instructions
Damage caused by improper voltage or external power sources
Normal wear and tear
Consumable components

7. Disclaimer of Implied Warranties

To the maximum extent permitted by applicable law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the applicable Limited Warranty period stated above.

Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

8. Limitation of Liability

To the maximum extent permitted by law, Dnipro-M shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, loss of use, or business interruption.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

9. Non-Warranty Returns

Products that are not defective may be eligible for return within 60 days from the date of purchase, subject to the following conditions:

Product must be unused
Product must be in original condition

Return shipping costs may apply.

Refunds will be processed after inspection and approval.

10. Governing Law

This Limited Warranty shall be governed by the laws of the United States and the state in which the product was purchased, without regard to conflict of law principles.